Terms and Conditions
1. General information
This website, nopales.eu, is operated by ASOCIACIÓN AGROALIMENTARIA DELPUEBLO, Tax ID G22694269, with registered address at Avda. Santa Ana, 12, 45643 Garciotum, Toledo, Spain.
You can contact us at hello@nopales.eu.
2. Products
We sell fresh nopales grown in Garciotum, Toledo, Spain.
As these are fresh, natural agricultural products, slight differences in size, shape, colour or texture may occur between individual pieces.
Product images are for illustrative purposes and may not exactly represent every item received.
3. Prices
All prices displayed on the website are expressed in euros (€).
Applicable taxes are included where required.
Shipping costs are calculated separately during checkout depending on the destination, order weight and available shipping method.
The total amount payable will be displayed before the order is confirmed.
We reserve the right to change prices at any time. Changes will not affect orders that have already been confirmed.
4. Orders
Customers are responsible for providing complete and accurate information during checkout.
After placing an order, the customer will receive an electronic confirmation.
An automatic order confirmation does not prevent us from cancelling an order in exceptional circumstances, including lack of suitable product, obvious pricing or technical errors, payment problems or inability to complete the shipment correctly.
If we cancel an order that has already been paid, the corresponding amount will be refunded.
5. Payment
Available payment methods are displayed during checkout.
Payment must be successfully completed before the order is prepared or dispatched, unless otherwise expressly agreed.
Payments may be processed by third-party payment providers. nopales.eu does not store complete payment card details when payments are processed by external providers.
6. Harvesting and preparation
Our nopales are harvested and prepared as close as reasonably possible to the dispatch date in order to maintain their freshness and quality.
Harvesting may take place shortly before shipment and not necessarily immediately after the order is placed.
Each order is prepared according to the quantity and characteristics of the product purchased.
7. Shipping
We currently ship to Spain, Portugal and selected European countries.
Available destinations may vary depending on transport conditions and the services offered by our shipping providers.
Shipping costs depend on destination, weight and shipping method.
International European orders may be shipped by express air transport in order to reduce transit times for this fresh product.
Estimated delivery times are indicative and may be affected by weekends, public holidays, weather conditions, transport incidents, remote delivery areas or other circumstances outside our reasonable control.
8. Delivery information
Customers must provide an accurate and complete name, delivery address, postal code, city, country, email address and telephone number.
The telephone number may be shared with the transport company when necessary to facilitate delivery.
nopales.eu cannot be held responsible for delivery problems caused by incorrect, incomplete or outdated information supplied by the customer.
If a shipment must be sent again because of incorrect customer information or failure by the recipient to receive the parcel, additional shipping charges may apply.
9. Fresh products
Nopales are fresh and natural products.
During transport they may experience slight changes in moisture, appearance, firmness or texture.
These normal variations do not necessarily mean that the product is defective.
Customers should open the package as soon as reasonably possible after delivery and store the product appropriately.
10. Damaged, incorrect or defective orders
If an order arrives seriously damaged, incomplete, incorrect or in a condition clearly inconsistent with what was purchased, please contact us as soon as possible at hello@nopales.eu.
To assess the issue, we may request photographs of the product, outer packaging, inner packaging and shipping label.
Whenever reasonably possible, please keep the product and packaging until the case has been reviewed.
11. Returns and right of withdrawal
Nopales are fresh products that may deteriorate rapidly.
Where the legal exception for goods liable to deteriorate or expire rapidly applies, the standard right of withdrawal for distance purchases may not apply.
For this reason, we may not accept returns of fresh products solely because the customer has changed their mind once the order has been harvested, prepared or dispatched.
This does not affect the customer's legal rights when a product is damaged, incorrect, defective or otherwise not in conformity with the order.
12. Refunds and replacements
When we confirm that an order has arrived damaged, incorrect or defective, we will determine the most appropriate solution according to the circumstances.
This may include a replacement, partial refund or full refund.
Refunds will normally be made using the same payment method used for the original purchase.
13. Order cancellations
If you wish to cancel an order, please contact us as quickly as possible at hello@nopales.eu.
We will try to cancel it if harvesting, preparation or dispatch has not yet taken place.
Once fresh produce has already been harvested or specifically prepared for the order, cancellation may no longer be possible where permitted by applicable law.
14. Intellectual property
Unless otherwise stated, the contents of nopales.eu, including texts, photographs, graphics, logos, design elements and commercial content, belong to ASOCIACIÓN AGROALIMENTARIA DELPUEBLO or are used with the appropriate authorisation.
15. Website availability
We aim to keep the website available and its information up to date, but we cannot guarantee uninterrupted access.
Parts of the website may temporarily be modified or unavailable for maintenance, technical reasons, security or improvements.
16. Liability
Nothing in these terms limits consumer rights that cannot legally be excluded.
Within the limits permitted by law, we are not responsible for delays or failures caused by circumstances outside our reasonable control.
We are also not responsible for deterioration caused by improper handling or storage after a correct delivery.
17. Data protection
Personal data collected during purchases or enquiries will be processed in accordance with our Privacy Policy and applicable data protection legislation.
18. Applicable law
These terms are governed by Spanish law.
If the customer is a consumer residing in another European Union country, they retain any mandatory consumer protection rights granted by the applicable law of their country of residence.