Refund and Returns Policy
1. Fresh and perishable products
The products sold on nopales.eu are fresh nopales and, by their nature, may deteriorate rapidly.
For this reason, where the legal exception for goods liable to deteriorate or expire rapidly applies, the standard right of withdrawal for distance purchases may not apply.
Therefore, we do not accept returns of fresh products solely because the customer has changed their mind once the order has been harvested, prepared or dispatched.
This does not affect the customer's legal rights when a product arrives damaged, incorrect, defective or otherwise not in conformity with the order.
2. Order cancellations
If you wish to cancel an order, please contact us as soon as possible at:
We will try to cancel the order provided that harvesting, preparation or dispatch has not yet begun.
Once the fresh product has been harvested or specifically prepared for the order, cancellation may no longer be possible where permitted by applicable law.
3. Damaged, incorrect or defective products
If you receive an order that is seriously damaged, incomplete, incorrect or in a condition clearly inconsistent with what you purchased, please contact us as soon as possible after delivery.
To assess the issue, we may request photographs of:
- The product received.
- The outer packaging.
- The inner packaging.
- The shipping label.
Whenever reasonably possible, please do not discard the product or packaging until the case has been reviewed.
4. Possible solutions
When we confirm that an order has arrived damaged, incorrect or defective, we will assess the most appropriate solution according to the circumstances.
This may include:
- Replacement of the product.
- Partial refund.
- Full refund.
Where appropriate, shipping charges may also be refunded.
5. Refunds
Refunds will normally be made using the same payment method used for the original purchase.
The time required for the refund to appear in the customer's account may depend on the payment provider or financial institution.
6. Physical returns
Due to the perishable nature of fresh nopales, it will normally not be necessary to physically return the product when a confirmed issue has occurred.
If a physical return is required in a particular case, we will provide the relevant instructions beforehand.
Please do not send any product back to our address without contacting us first.
7. Return address
ASOCIACIÓN AGROALIMENTARIA DELPUEBLO
Avda. Santa Ana, 12
45643 Garciotum
Toledo
Spain
8. Contact
For any questions regarding returns, incidents or refunds, please contact us at: